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Understanding Consumer Law and Treating Consumers Fairly PDF Print

Printed in the Business Monday Newspaper on June 11th, 2012

Understanding Consumer Law and Treating Consumers Fairly As all businesses are aware, treating customers fairly is of the utmost importance. It allows the business to obtain and retain customers. Also, understanding the laws that have an impact on your business is crucial to the operation of a thriving business.

The benefits of compliance PDF Print

Printed in the Business Monday newspaper on August 09, 2010

Compliance with consumer protection legislation should not only be seen as a statutory obligation but can add value to an organisation by strengthening its customer relations. Voluntary compliance with the Consumer Protection Act (CPA) and the implementation of voluntary codes can have a positive impact on businesses. This article highlights the nexus between compliance with the consumer protection legislation and consumer satisfaction.

Rights and responsibilities of consumers PDF Print

Printed in the Business Monday newspaper on May 3rd, 2010

Recently, the Fair Trading Commission launched a Consumer Charter which culminated with officers of the Commission distributing posters and pocket flyers in Bridgetown. The purpose of the Charter is to remind consumers of their rights and responsibilities so that they can make informed decisions when they go out into the marketplace.  

Layaway: An Alternative Way to Buy PDF Print

Printed in the Business Monday newspaper on March 8th, 2010

When shopping, sometimes a consumer does not have the necessary cash on hand and may not want to pay for an item using a credit card and so may ask a business if it offers a layaway plan. Layaway acquisition plans are designed for people who want to buy products without using credit or paying the full price immediately.

A consumer buying on credit can take the goods home without paying the full cost. When a layaway plan is used, the consumer usually puts down a deposit which is a percentage of the cost of the product. The remaining cost is then paid over a period of time. In this transaction the business holds the product in reserve for the consumer and the consumer takes the product home when the total cost has been paid.  

Some business tips for the holiday season PDF Print

Printed in "Business Monday" newspaper on December 14th, 2009

It’s the most wonderful time of the year! So the familiar carol goes, but of course Christmas time also brings with it other superlatives besides “most wonderful”.

It is also the busiest time of the year for many businesses with the longest hours and the most customers seen in the last 12 months. Let’s be honest, that can all contribute to making it the most stressful time of the year. Between juggling the long hours, serving many customers and co-ordinating the many advertisements your firm may be placing in the media, there is a lot to deal with and sometimes we forget.