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Consumer Protection FAQs
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Item Title
How can the Consumer Protection division help me?
Why is it necessary to get a receipt when I buy a good or service?
What are my responsibilities as a consumer?
If I buy an item without a warranty or guarantee and then it’s faulty, do I still have any rights?
If I buy an item on sale and it turns out to be faulty, do I still have any rights of redress?
If I buy an item that is second-hand and then it is faulty, do I still have any rights of redress?
If a product is faulty, do I have to deal directly with the manufacturer to get redress?
Are ‘no refund, no exchange signs’ legal?
If I’m seeking compensation for goods that are faulty, do I have to accept a credit note?
What’s the difference between your Consumer Protection Division and the Office of Public Counsel?
What procedure should I follow when complaining to the FTC?
 
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2020 FTC Annual Report   [pdf]