The Consumer Protection Act CAP
326D.came into force on January 16, 2003. The purpose of this Act is to safeguard the rights of consumers in areas such as
unfair trade practices, unfair contract terms and misleading and deceptive
conduct. The overall objective of the
division is to ensure that the market place is working well and that consumers’
welfare is improved.
To improve consumers’
welfare, officers of the division:
- Encourage and
educate businesses to comply with the Consumer Protection Act.
- Empower consumers
of all ages with knowledge and skill so that they can make informed decisions,
and get best value for their money.
- Examine all
consumer related materials such as advertisements including pictorial
representations released by businesses for compliance with the law.
- Examine Standard
Form Contracts to make sure that the terms in these contracts are fair and do
not create a significant imbalance in the rights of consumers and businesses.
- Conduct enquires
into alleged breaches of the Consumer Protection legislation. Breaches of the Consumer Protection Act
False representation as to price
- Misleading consumers about their rights to have an item exchanged or money refunded and;
- Bait advertising.
In the event of a dispute, at first instance the division attempts to facilitate an amicable resolution
between the parties. Where there is no
resolution, and a breach of the law is found, the Commission may take the
matter to court. The division serves as one of
the guardians of consumers’ rights. Officers of the division provide
public education awareness, investigate consumer’s complaints and seek
amicable resolutions where possible. The division also monitors any
promotional material released by businesses.
In this section, you will
find information on all of these issues and more. You will find links to Legislation,
Frequently Asked Questions and Publications.
You will also find links
to the Complaints page to either download a sample complaint letter for
sending to a business or fill out an official complaints form to bring an issue
to the division’s attention.
The Safety & Goods
page outlines the consumer’s rights with regard to product safety and the
Tips and Advice page provides helpful information advice on your consumer
rights and responsibilities so that you are empowered to make informed