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analysis of annual standards of service reports

april 2015 - march 2016

The Fair Trading Commission has issued its Analysis of Cable & Wireless (Barbados) Limited (C&W) Annual Standards of Service Report and its Analysis of Barbados Light & Power Company Limited (BL&P) Annual Standards of Service Report, for the period April 2015 to March 2016.
The former report provides an assessment of the performance of C&W, with respect to both the Guaranteed and Overall Standards of Service, which apply to the regulated residential and business landline services of C&W. The latter report provides an assessment of BL&P’s compliance with the Guaranteed and Overall Standards of Service, with attention given to claims for compensation regarding breaches of the Guaranteed Standards of Service.
The reports may be accessed at the links below:
Tuesday, August 23rd, 2016  



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Information for Consumers

2015 FTC Annual Report  [pdf]
2016 Annual Lecture Presentation  [pdf]
Former Commissioner, Prof. Andrew Downes, receives a gift of appreciation from Commissioner Monique Taitt. Prof. Downes was appointed to the Commission at its inception in 2001, became Deputy Chairman in 2006 and served as a member of the telecommunications and fair competition panels. We thank him for his 15 years of service and wish him all the best in his future endeavours.