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Can I be compensated if my equipment is damaged by a power surge? PDF Print

The company will compensate customers for damages which occur as a result of the supply voltage being outside acceptable limits (sustained over-voltage conditions), but not damages due to weather phenomena or instantaneous surges caused by switching of equipment on customer lines.

The company is responsible for the electricity service up to the connection point on a customer’s premises.

The basis of the acceptance or rejection of customer claims is explained in detail in the document “Procedure for Handling Claims for Damage to Customers’ Electrical Equipment” which is displayed on the Company’s website.

 
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2015 FTC Annual Report  [pdf]
 
2016 Annual Lecture Presentation  [pdf]
 
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Former Commissioner, Prof. Andrew Downes, receives a gift of appreciation from Commissioner Monique Taitt. Prof. Downes was appointed to the Commission at its inception in 2001, became Deputy Chairman in 2006 and served as a member of the telecommunications and fair competition panels. We thank him for his 15 years of service and wish him all the best in his future endeavours.