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If Iím seeking compensation for goods that are faulty, do I have to accept a credit note? PDF Print
No, you do not have to accept a credit note unless you wish to do so. As the customer, you have a right to request a refund or repair first.
 
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Information for Consumers

 
2016 FTC Annual Report  [pdf]
 
2017 Annual Lecture Presentation   [pptx]
 
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The Fair Trading Commission participated in the General Post Office’s World Post Day outreach on October 9, 2017.