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Are ‘no refund, no exchange signs’ legal? PDF Print
‘No refund, no exchange’ statements are illegal in any form, whether they are conveyed in writing or verbally. A business cannot deny a consumer their right to redress. The Consumer Protection Act prohibits businesses from displaying statements of “No exchange, No refund” on sales receipts, invoices, contracts or any such documents.
 
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Information for Consumers

 
2016 FTC Annual Report  [pdf]
 
2017 Annual Lecture Presentation   [pptx]
 
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Mr. John Davies, Senior Vice President of Compass Lexecon (Paris) delivers his presentation on Competition Policy and Economic Development – is there a link for Small Economies? to the audience at the FTC’s 13th Annual Lecture.