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Are ‘no refund, no exchange signs’ legal? PDF Print
‘No refund, no exchange’ statements are illegal in any form, whether they are conveyed in writing or verbally. A business cannot deny a consumer their right to redress. The Consumer Protection Act prohibits businesses from displaying statements of “No exchange, No refund” on sales receipts, invoices, contracts or any such documents.
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2016 FTC Annual Report  [pdf]
2017 Annual Lecture Presentation   [pptx]
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The Fair Trading Commission participated in the General Post Office’s World Post Day outreach on October 9, 2017.