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Are ‘no refund, no exchange signs’ legal? PDF Print
‘No refund, no exchange’ statements are illegal in any form, whether they are conveyed in writing or verbally. A business cannot deny a consumer their right to redress. The Consumer Protection Act prohibits businesses from displaying statements of “No exchange, No refund” on sales receipts, invoices, contracts or any such documents.
 
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Information for Consumers

 
2015 FTC Annual Report  [pdf]
 
2016 Annual Lecture Presentation  [pdf]
 
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Former Commissioner, Prof. Andrew Downes, receives a gift of appreciation from Commissioner Monique Taitt. Prof. Downes was appointed to the Commission at its inception in 2001, became Deputy Chairman in 2006 and served as a member of the telecommunications and fair competition panels. We thank him for his 15 years of service and wish him all the best in his future endeavours.