Home arrow Consumer Protection arrow FAQs arrow Are ‘no refund, no exchange signs’ legal?
Are ‘no refund, no exchange signs’ legal? PDF Print
‘No refund, no exchange’ statements are illegal in any form, whether they are conveyed in writing or verbally. A business cannot deny a consumer their right to redress. The Consumer Protection Act prohibits businesses from displaying statements of “No exchange, No refund” on sales receipts, invoices, contracts or any such documents.
< Prev   Next >
Information for Consumers

2016 FTC Annual Report  [pdf]
2017 Annual Lecture Presentation   [pptx]
Mr. John Davies, Senior Vice President of Compass Lexecon (Paris) delivers his presentation on Competition Policy and Economic Development – is there a link for Small Economies? to the audience at the FTC’s 13th Annual Lecture.