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If a product is faulty, do I have to deal directly with the manufacturer to get redress? PDF Print
No, you do not. The Consumer Protection Act states that the retailer is also liable for faulty goods. You do not have to deal with the manufacturer – the onus is on the retailer to do so if they wish.
 
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Information for Consumers

 
2015 FTC Annual Report  [pdf]
 
2016 Annual Lecture Presentation  [pdf]
 
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Former Commissioner, Prof. Andrew Downes, receives a gift of appreciation from Commissioner Monique Taitt. Prof. Downes was appointed to the Commission at its inception in 2001, became Deputy Chairman in 2006 and served as a member of the telecommunications and fair competition panels. We thank him for his 15 years of service and wish him all the best in his future endeavours.