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If a product is faulty, do I have to deal directly with the manufacturer to get redress? PDF Print
No, you do not. The Consumer Protection Act states that the retailer is also liable for faulty goods. You do not have to deal with the manufacturer – the onus is on the retailer to do so if they wish.
 
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Information for Consumers

 
2016 FTC Annual Report  [pdf]
 
2017 Annual Lecture Presentation   [pptx]
 
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The Fair Trading Commission participated in the General Post Office’s World Post Day outreach on October 9, 2017.