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Fair Trading Commission Consumer Protection Division releases Retail Business Guide
The Fair Trading Commission has recognised that within the last year, there has been a major shift in business operations with most industries relying heavily on their online selling platforms to do business. To ensure that consumers are fully protected, businesses must be made aware of their responsibilities. To easily facilitate this exercise, the Consumer Protection Division of the Fair Trading Commission (FTC) formulated a Retail Business Guide to which businesses can refer to address issues related to the Consumer Protection Act, CAP. 326D and the Consumer Guarantees Act, CAP. 326E.
The Guide seeks to ensure that all businesses are aware of the provisions of the consumer protection legislation regardless of their business operations. It has therefore been drafted in a simplified manner to enable consumers and businesses, both large and small, to understand the provisions of the legislation. Additionally, it makes the law more accessible to those that may not be familiar with the FTC’s consumer protection mandate and will assist them in being more au fait with the Rights and Responsibilities of both parties.
A copy of the Guide can be accessed here or you can contact the FTC at 424-0260 for further queries.  
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