PUBLIC NOTICE

 

CONSUMER PROTECTION DIVISION ISSUES MOBILE TELECOMMUNICATIONS CODE

 

On Friday October 27, 2023, the Consumer Protection Division of the Fair Trading Commission issued the Mobile Telecommunications Code 2023 ("the Code").

The objectives of the Code are to:

a) Make it easier for individual consumers to understand the information in their mobile telecommunications contracts;

b) Establish consumer-friendly business practices and increase stakeholder confidence in the mobile telecommunications industry;

c) Create procedures for the following:

(i) Advertisements and Representation of Services;
(ii) Consumer Contracts, Marketing and Sales;
(iii) Billing;
(iv) Complaint Handling;
(v) Debt Management, Collection and Credit Practices;
(vi) Code Compliance by Service Providers;
(vii) Reporting; and
(viii) Monitoring, Reviewing and Making Amendments to the Code.

d) Increase compliance with the Consumer Protection Act ("CPA") and other consumer legislation as may be applicable in Barbados; and

e) Provide guidelines for self-regulation within the industry.

The Code was developed pursuant to Section 52 of the CPA.

The Mobile Telecommunications Code 2023 can be accessed here. Should you have any queries, you may call the Commission at 424-0260/424-0329 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 

Dated this 27th day of October 2023