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REVIEW OF STANDARDS OF SERVICE FOR
CABLE & WIRELESS (BARBADOS) LIMITED
The Fair Trading Commission (“Commission”) has completed its review of Cable and Wireless (Barbados) Limited’s (“C&W”) Standards of Service performance for the periods April 1, 2021 – March 31, 2022 and April 1, 2022 – March 31, 2023, respectively.
- The Commission’s Standards of Service regulation, which is a quality of service (QoS) framework:
- ensures that a minimum QoS is maintained;
- provides incentives for improvements in C&W’s QoS;
- creates conditions for customer satisfaction;
- monitors service quality; and
- protects the interests of consumers.
To review C&W’s performance please click here. Should you have any queries, you may call the Commission at 424-0260/424-0329 or email
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Dated this 2nd day of February 2024
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Utility Regulation 
