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PUBLIC NOTICE
REVIEW OF STANDARDS OF SERVICE FOR THE
BARBADOS WATER AUTHORITY
The Fair Trading Commission (“the Commission”) has completed its review of the
Barbados Water Authority’s (“BWA”) Standards of Service performance for the
periods January 1 – December 31, 2021, and January 1 – December 31, 2022,
respectively.
The Commission’s Standards of Service regulation, which is a quality of service (QoS)
framework -
- ensures that a minimum QoS is maintained;
- provides incentives for improvements in BWA’s QoS;
- creates conditions for customer satisfaction;
- monitors service quality; and
- protects the interests of consumers.
To review BWA’s performance please click here. Should you have any queries, you
may call the Commission at 424-0260/424-0329 or email
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Dated this 22nd day of March 2024
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Utility Regulation 
